We hope you enjoy your shopping experience with Toile. Your satisfaction is our first priority. Please feel free to share your concern with us at connect@toile.co and we will reply you within 24 hours.

Our Return policy is as follows:

- You may return all products within 30 days from the date u received the items of the delivery for exchange and refund. The original bag and tag should be intact, not to be damaged.

- For the return item(s), we will arrange a replacement or issue a refund after we have checked your return tracking number or receipt.

- We do not accept return items that were sent back by you directly without checking with us first.

- Please do not make returns directly to the address on the package received. Only send to the address that our customer service provided.

- Refunds will be issued back to the original form of payment that was used to place your order. Please allow 24 hour with PayPal and 7 to 15 days business days with credit card for your refund to appear.

- The original shipping fee and insurance are non-refundable.

- We do not offer freight to collect (FTC) service for the packages returned to us. The returns will be made at your own cost, unless a mistake is made by Toile.

- If your order is paid by COD , then your wallet balance cannot be withdrawn, it can be used together with coupon code and points on the your next purchase.